To deliver utmost customer satisfaction, we have a set of polices for quick return,
replacements, exchange & cancellations that will help you get the best product for the investment made.
We offer you a no Question Asked Return Policy, to provide you worry-free shopping experience on your placed order. If you are unsatisfied with the item, you may conveniently return it, in its original packaging for a refund.
Step 1- Initiate a return or replacement by filling the form here.
Step 2- Keep the product ready in its original state, hangtags.
Step 3- Our representative will inspect the unit and arrange for the pickup of the product from the place of delivery. In some rare cases we will ask you to ship the product.
Step 4- We will replace the product or refund the amount within 15-21 working days.
You can conveniently return any product purchased on BuiltNatural.com, within 7 days of receiving your shipment.
Once your product has been collected and received, we will initiate the refund process. The refund is made to the same bank account/credit card/debit card which was used to pay for the purchase. Please note that no refunds are made by cheque or cash.
You can cancel your order before the product has been shipped by filling your order ID and product details here. Upon receiving your cancellation request, we will initiate the refund process. The refund is made to the same bank account/credit card/debit card which was used for the purchase. Please note that no refunds are made by cheque or cash.
You may request return for most items you buy from BuiltNatural.com except those that are explicitly identified as not returnable.
Refund to credit cards, Net Banking OR Banking Account (NEFT) refunded within 15-21 working days after the shipment has been picked up.
If the mode of payment was cash on delivery(COD), we will initiate a NEFT bank transfer to your bank account details. It normally takes 15-21 working days for your money to get reflected in your bank account.
For NEFT refund, we require your Bank name, Account Number, Account holder’s name, IFSC code and location of the bank.
Once the product(s) reaches back to our warehouse and passes the quality check, refund will be initiated within 15-21 days.
Cash on delivery – Refund will reflect in 15-21 working days from the day refund has been initiated.
Prepaid –Refund will reflect in 15-21 working days depending upon your bank.
If it’s been 21 working days or longer since you’ve received the notification and you still haven’t received your refund, please get in touch with us.